GXO Introduces Enhanced GXO Direct Solution in the U.S.

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June 10, 2025

GXO Introduces Enhanced GXO Direct Solution in the U.S.

Service platform from PFS acquisition integrated into a unified, scalable fulfillment offering for midsize companies & growing brands

GREENWICH, Conn. , June 10, 2025 (GLOBE NEWSWIRE) -- GXO Logistics, Inc. (NYSE: GXO), the world’s largest pure-play contract logistics provider, announced today the launch of an enhanced offering for growing midsize companies in the United States by unifying the premier services platform it acquired through its acquisition of PFSweb (PFS) with GXO Direct, its industry-leading multi-tenant warehousing solution.

“We are excited to expand our offering for growing midsize companies by bringing together the capabilities of GXO Direct and PFS with our extensive cross-vertical expertise,” said Jorge Guanter, President of Americas and Asia Pacific for GXO. “One of the biggest challenges businesses face as they grow is finding a partner that can address their needs across the entire logistics value chain. With our expertise, scale and breadth of services, we believe there is meaningful opportunity to be the go-to, long-term partner for high growth, mid-size brands today and their dedicated, enterprise solutions provider as they scale and grow.”

With fast onboarding, flexible space, cutting edge technology and a nationwide network of strategically located fulfillment centers, GXO Direct has been a go-to, cost-effective solution for omnichannel retail and ecommerce customers for several years. Now, GXO is integrating the key service capabilities it gained from its acquisition of PFS, including high touch contact center services, secure payments and fraud protection and distributed order orchestration systems, into a new unified solution.

The enhanced GXO Direct U.S. product offers:

Direct to consumer fulfillment: Custom scalable order fulfillment for all online channels and ecommerce marketplaces;

Multi-tenant warehousing: A nationwide network of multi-tenant sites that offer shared infrastructure, overhead, equipment and workforce solutions;

Business-to-business and retail: Solutions engineered specifically for the evolving challenges of B2B retail operations;

Short-term storage & distribution: Immediate access to premium space for pop-up fulfillment, overflow storage or one-time projects;

Value-added services: Personalized experiences that inspire brand loyalty, including personalization, gift box and gift wrapping, kitting and more;

Transportation: A range of transport solutions, including negotiated parcel rates, dedicated fleet and freight brokerage, that leverage GXO’s scale to reduce costs and enhance service levels; and

Commerce Services: Complementary services native to the PFS platform, including contact center services, order management, fraud & chargeback dispute services.

Zach Thomann, COO of GXO in the Americas and Asia Pacific, and Jamie Saucedo, SVP of Operations, both industry veterans from PFS, lead GXO Direct in the U.S.

“Growing brands today are looking for a cost effective, quick solution to supplement their fulfillment offering with a global provider that can bring innovation and agility to accelerate their growth trajectory, and we are uniquely positioned to deliver in an outsized way. With our enhanced GXO Direct product, we can enable one day delivery for brands anywhere nationwide, that offers fast start-up, lower fixed costs, flexible contract terms and an array of value-added services,” added Thomann.

About GXO

GXO Logistics, Inc. (NYSE: GXO) is the world’s largest pure-play contract logistics provider and is benefiting from the rapid growth of ecommerce, automation and outsourcing. GXO is committed to providing an inclusive, world-class workplace for more than 150,000 team members across more than 1,000 facilities totaling approximately 200 million square feet. The company partners with the world’s leading blue-chip companies to solve complex logistics challenges with technologically advanced supply chain and ecommerce solutions, at scale and with speed. GXO corporate headquarters is in Greenwich, Connecticut, USA. Visit GXO.com for more information and connect with GXO on LinkedIn, X, Facebook, Instagram and YouTube.

Media contacts

Matthew Schmidt
+1 203-307-2809
matt.schmidt@gxo.com

Kathleen Juviler
+1 203-291-9121
kathleen.juviler@gxo.com

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